Frequently Asked Questions

598pkr requires a copy of your Computerised National Identity Card (CNIC) as the primary identity document. You may also be asked for proof of address — such as a recent utility bill — and proof of payment method. All documents are handled in accordance with our Privacy Policy. KYC must be completed before withdrawal requests are processed.

No. Each individual may hold only one active 598pkr account. Registering multiple accounts under the same name, device, IP address or payment method is strictly prohibited under our Terms and Conditions and may result in immediate suspension of all associated accounts along with forfeiture of any balances.

You must be at least 18 years of age — or the higher minimum required by the applicable operator or license jurisdiction — to register and play on 598pkr. Age is verified at registration and confirmed through KYC. Any account found to belong to an underage user is suspended immediately and deposits are returned.

Click 'Forgot Password' on the login screen and enter the email address registered to your account. A password reset link is sent to that email. Follow the link and create a new password. If you no longer have access to your registered email, contact our 24/7 support team via live chat for manual account recovery assistance.

Name changes are generally not permitted once KYC is confirmed, as your account must match your identity documents. Email address changes may be requested through support and require identity re-verification. Contact our support team via live chat and they will guide you through the applicable process for your account.

The available deposit methods are listed in your live cashier at the time of deposit. Familiar Pakistani payment references — including Easypaisa, JazzCash, Raast transfers and bank transfers through institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — may be referenced for context. Actual availability depends on each provider's own policies. 598pkr does not claim endorsement from any payment provider.

Minimum deposit amounts vary by payment method and are displayed in your live cashier before you confirm a transaction. All deposits are processed and credited in Pakistani Rupees (PKR). For the most current minimum deposit figures for each available method, please check the cashier directly in your account dashboard.

598pkr aims to process approved withdrawal requests promptly. Actual transfer times depend on your chosen payment method and the receiving provider. Pending KYC verification, active bonus wagering requirements or security reviews may delay processing. You will receive an update on your withdrawal status in your account dashboard.

Common reasons include outstanding KYC documentation, an active bonus wagering requirement that has not been completed, a mismatch between the payment method name and account name, or an ongoing security review. Log in to your account to check any outstanding actions, or contact our support team for a specific update on your request.

Generally, withdrawals must be made to the same payment method used for a deposit, and the account must be in your own name. This policy is in place to prevent fraud and money laundering. If the original deposit method is no longer available, contact our support team to discuss alternative arrangements, which will require additional verification.

598pkr does not charge platform-side fees for standard deposits or withdrawals. However, your payment provider — for example, a bank transfer via HBL or UBL — may apply their own transaction fees. Check with your payment provider for their applicable charges. Any fees applied by third-party processors are outside 598pkr's control.

598pkr offers a wide range of games including slot titles from leading providers, classic table games such as roulette and blackjack, baccarat, and a live dealer section featuring real human dealers streamed in real time. The live casino is particularly popular for the premium, VIP atmosphere it delivers from anywhere in Pakistan — Karachi, Lahore, Islamabad or beyond.

Live dealer games stream a real dealer managing actual cards, roulette wheels or other game equipment via high-definition video. You place bets through the interface on your screen and the outcome is determined by real physical actions, not a random number generator. A stable internet connection is recommended. Live tables are available around the clock on 598pkr.

598pkr's sports betting product covers a broad range of markets including Pakistan cricket, PSL T20 fixtures, ICC tournament matches, international Test and ODI series, football, UFC and other live sports. Markets are updated throughout each event. In-play live betting is available on selected matches, allowing you to wager as the game unfolds.

In-play or live betting means placing a wager on a match or event while it is actively in progress — for example, betting on the next wicket or next over total during a PSL T20 match. Odds update in real time based on what is happening in the game. Some markets may be temporarily suspended during significant moments of play.

Settlement of bets on postponed, abandoned or weather-affected matches follows the sport-specific betting rules published on 598pkr. Generally, if a match does not reach its minimum required number of overs or is officially abandoned before a result is declared, affected bets may be voided and stakes returned. Please review the cricket-specific rules in your account for full details.

Welcome bonuses are made available to newly registered players at 598pkr. After creating your account, the current welcome offer will be displayed in the promotions section of your dashboard. Opt in before making your qualifying deposit, as bonuses generally cannot be applied retroactively. Each offer has specific terms — including minimum deposit in PKR, wagering requirements and validity period — so review these before opting in.

A wagering requirement is a multiplier stating how many times you must stake a bonus amount before associated winnings become withdrawable. For example, a PKR 1,000 bonus with a 30x requirement means you must place PKR 30,000 in qualifying bets. Not all games contribute equally — slots typically contribute more than table games. Full details are in each promotion's terms.

Yes. While an active bonus is applied to your account, a maximum permitted bet or stake per round applies. Placing bets above this limit during an active bonus may result in the bonus and associated winnings being voided. The maximum stake amount is specified in the terms of each individual promotion. Always review the full bonus terms before opting in.

No. Bonus funds must be wagered through the applicable number of times — as stated in the promotion's wagering requirements — before they are converted to withdrawable cash. If you request a withdrawal while a bonus is active and the requirement has not been met, the bonus funds and associated winnings will be forfeited. Only your real-money balance remains eligible for withdrawal at that point.

Use a unique, strong password that you do not use on any other site. Do not share your login credentials with anyone — not family, friends or third-party services. Always log out after using a shared device. If you receive any suspicious communications claiming to be from 598pkr, contact support immediately. 598pkr will never ask for your password via email or chat.

All data transmitted between your device and 598pkr is encrypted using SSL/TLS. Financial credentials are handled by PCI-DSS compliant payment processors — 598pkr does not store raw card numbers. Access to personal data is restricted on a need-to-know basis. Full details of how your data is collected, processed and stored are in our Privacy Policy.

598pkr provides deposit limits, loss limits, session time reminders and self-exclusion as standard features in every account. These tools are accessible from the Responsible Gambling section of your account settings. You can lower limits immediately at any time. Increases apply only after a mandatory cooling-off period. Self-exclusion periods, once activated, cannot be reversed until fully elapsed. Learn more on our Responsible Gambling page.

Log in to your account, go to Account Settings and select Responsible Gambling, then choose Self-Exclusion. Select a duration — from a short cooling-off period to a longer exclusion — and confirm. The exclusion takes effect immediately. If you cannot access your account, contact our 24/7 support team and they will apply the exclusion manually. Visit our Responsible Gambling page for full details.